HUGOEGOS LLC is committed to providing reliable and timely shipping for all orders placed through our website.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. Once your order has shipped, you will receive a notification with tracking information.

Shipping Locations

We currently ship within the United States only. We do not offer international shipping at this time.

Shipping Methods & Delivery Time

Shipping times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are typically 3–7 business days after shipment, but delays may occur due to carrier issues, weather, or peak seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your order and delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking

Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status of your package.

Damaged or Lost Packages

HUGOEGOS LLC is not responsible for delays, lost packages, or damages caused by the shipping carrier. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about our shipping policy, please contact us through our website support channels.