At HUGOEGOS LLC, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging, including all accessories, manuals, and documentation.

Certain items may not be eligible for return, including but not limited to:

• Products that have been used, installed, or altered
• Items damaged due to misuse, improper handling, or unauthorized modifications

Return Process

To initiate a return, please contact us through our website and provide your order number and reason for return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable, unless the return is the result of our error.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 48 hours of delivery and provide clear photos or videos of the issue. We will work with you to provide a replacement or refund as appropriate.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Contact Us

If you have any questions about this return and refund policy, please contact us through our website support channels.